Privacy Policy

Infinixo Pte. Ltd. (“Infinixo,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you visit our website or use our Services.

1. Who We Are

Infinixo Pte. Ltd.
200 Jalan Sultan, #03-01A, Textile Centre, Singapore 199018
Email: info@theinfinixo.com | Phone: +65 8980 7949

2. Scope

This Policy applies to personal data processed by Infinixo in connection with our website, communications, and Services. Additional terms may apply for specific products, projects, or data processing agreements.

3. Personal Data We Collect

• Contact & Identity Data: name, email address, phone number, company, role, country.
• Account & Usage Data: login credentials, user preferences, activity logs, feature usage.
• Technical Data: IP address, browser type, device identifiers, cookies, and analytics data.
• Transactional Data: orders, invoices, payment status (processed by secure third-party providers).
• Support Data: messages, tickets, files shared for troubleshooting.

4. How We Use Personal Data

• To provide, maintain, and improve the Services.
• To create and manage accounts and authenticate users.
• To communicate about updates, security notices, and support.
• To analyze usage and enhance performance and user experience.
• To comply with legal obligations and enforce our Terms.
• For marketing with consent where required by law (you may opt out at any time).

5. Legal Bases (Where Applicable)

• Contract: processing necessary to perform a contract with you.
• Legitimate Interests: to operate, secure, and improve the Services.
• Consent: for certain marketing or cookies where required.
• Legal Obligation: to comply with applicable laws and regulations.

6. Sharing & Disclosure

• Service Providers: cloud hosting, analytics, payment processors, and support tools under contractual safeguards.
• Affiliates & Partners: when needed to deliver the Services you request.
• Legal & Compliance: to comply with law, enforce our Terms, or protect rights, property, and safety.
• Business Transfers: in connection with mergers, acquisitions, or asset sales, subject to this Policy.

7. International Transfers

Your data may be transferred to and processed in countries other than your own. We implement appropriate safeguards (such as contractual clauses) to protect your data in accordance with applicable laws.

8. Data Retention

We retain personal data only as long as necessary for the purposes described in this Policy or as required by law, after which data is securely deleted or anonymized.

9. Security

We use administrative, technical, and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your location, you may have rights to access, correct, update, delete, or restrict processing of your personal data, and to object to certain processing. You may also have the right to data portability and to withdraw consent where processing is based on consent.

11. Cookies & Similar Technologies

We use cookies and similar technologies to operate the website, analyze traffic, and personalize content. For more details, see our Cookie Policy. You can manage cookie preferences through your browser settings or consent tools where available.

12. Children’s Privacy

Our Services are not directed to children, and we do not knowingly collect personal data from individuals under the applicable age of digital consent. If you believe a child has provided us with personal data, please contact us to request deletion.

13. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

14. Changes to this Policy

We may update this Privacy Policy from time to time. The “Effective Date” indicates the latest revision. Your continued use of the Services after changes are posted constitutes acceptance of those changes.

15. Contact Us

If you have questions or requests regarding this Privacy Policy or our data practices, contact:
info@theinfinixo.com | +65 8980 7949
Infinixo Pte. Ltd., 200 Jalan Sultan, #03-01A, Textile Centre, Singapore 199018